For the Dutch market, Plan-IT has received official certification from Ford for its integration with the global Ford Online Service Booking (OSB) Tool. This integration ensures a smooth link with Ford’s Online Service Booking system, streamlining the process of scheduling workshop appointments. It represents a commendable accomplishment for Plan-IT.
As a specialist in planning for automotive companies, Plan-IT is dedicated to forging valuable partnerships. Plan-IT collaborates with nearly all DMS systems in the Dutch market and has established multiple partnerships to streamline planning for automotive companies, including a recent certification by Ford.
Leon Wonnink, Sales Manager at Plan-IT International, stated:
“After an extensive process, our developers, in collaboration with Ford, have secured this certification. Plan-IT is now integrated with the Ford Online Service Booking system, allowing communication through Plan-IT and making the scheduling of workshop appointments more straightforward and efficient.
Customers can view the same availability for workshop appointments across any device, whether it’s through the Ford.nl website, a dealer’s website, or the FordPass app.
For Ford dealers, the benefit is clear: there’s no need to call customers back to reschedule appointments that don’t fit into the plan. Consequently, Plan-IT ensures a more tranquil environment at the workshop reception.”
Stefan Geels, Director of Aftersales at Ford Netherlands BV, commented:
“Since a significant number of our Ford Service Partners utilize Plan-IT, integrating with Plan-IT was crucial for the optimal functioning of the Ford OSB process. With workshop capacity being a limited resource, efficient planning is vital to promptly serve our customers.”